Content Writer at Birdeye – Fully Remote

In the past, local businesses could attract customers through advertising and word of mouth. However, everything has  changed. Today’s consumers choose where to spend their money based on their online reputation and digital experience. Modern businesses need to deliver exceptional experiences to generate loyal customers and need a platform that can do this at scale. Local businesses often need help overcoming the complexity and inefficiencies of using multiple apps to manage and optimize their marketing activities and customer experience. Their use of fragmented point solutions prevents them from getting real customer insights and real-time action.

This is the challenge that Birdeye faces with its all-in-one reputation and customer experience platform. Over 100,000 local businesses and brands use Birdeye to be found online through reviews and local listings; interact with consumers through web chat, SMS and social media messaging; collect digital payments; and gather insights to improve customer experience through surveying, ticketing, and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage their online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (EY’s 2021  Entrepreneur of the Year) and Neeraj Gupta, Birdeye is headquartered in Palo Alto, Calif., and is backed by investors Marc Benioff, Jerry Yang, and Accel – KKR.

What you will do 

We are looking for a talented content writer to join our team. The ideal candidate must have experience writing high-quality content for B2B SaaS businesses. Candidates will be responsible for creating engaging and informative content tailored to the needs of our target audience. Candidates must have a solid understanding of the fundamentals of SEO  and have experience optimizing their content for  search engines. Applicants will also be responsible for editing and proofreading content created by other writers. Experience working with freelance writers will be an asset.

1. Create engaging, high-quality  content for B2B SaaS businesses, including blogs, white papers, case studies, Ebooks, and more.
2. Edit and proofread content created by other writers to ensure it meets the company’s high standards for quality, tone, and style.
3. Research to ensure all content is informative and accurate, and stay up to date with industry trends and best practices.
4. Develop a deep understanding of your target audience and create content that  directly addresses their needs and pain points.
5. Optimize content for search engines using SEO best practices.
6. Collaborate with internal teams, including the marketing team, to create content that aligns with the company’s overall strategy and messaging.
7. Manage and prioritize multiple projects at once, ensuring  all deadlines are met

 Requirements

1. Bachelor’s degree in English, Journalism, Communication or  related field.
2. At least 3-4 years of experience writing content for B2B SaaS companies.
3. Strong writing, editing and proofreading skills, with the ability to create engaging and informative content that resonates with the target audience.
4. Understand SEO best practices and the ability to optimize content for  search engines.
5. Excellent research skills, with the ability to conduct in-depth research on a wide range of topics.
6. Strong project management skills, with the ability to prioritize and manage multiple projects at once.
7. Ability to work collaboratively with internal teams and external partners.
8. Familiarity with a Content Management System (CMS) such as WordPress.
9. Good communication and interpersonal skills.